This month I switched from Liberty Mutual to Justin Lawhorn’s agency in Round Rock after being a Liberty Mutual policy holder since 2007. I have been very happy with the services I’ve received from Justin’s office.
He took the time to explain each part of the 3 policies I enrolled in. He knew all aspects of the policies. He was professional, courteous, and thorough.
He responded to my detailed questions days later. And reduced my annual premiums over $3,000 on 3 policies, and with increased coverage. That’s service!
This is in contrast to the treatment I’ve received from Liberty Mutual. I have nothing good to say about Liberty Mutual. After years of paying insurance premiums on 4 policies, I had a hail storm roof damage claim in April and have been receiving the run-around since July in trying to collect on the claim.
I have been happy having an agent, Justin Lawhorn, available to answer questions and respond to my issues. Over the years, I have needed only one annual meeting with Liberty Mutual to discuss increases in insurance premiums on the 4 policies. This is the first claim I have made on Liberty Mutual in the 14 years I have paid on 4 policies. And there is no agent in this area to discuss my claim and phone calls, emails, are ignored.
I like having an agent available to answer questions and respond to my answers. I have been so happy with the services I’ve received from Justin Lawhorn. I don’t expect to have another claim filed, but of course that is why we have insurance, for the unexpected, right? But with 14 years of no claims, I’m hoping for another 14 years with no claims. But when and if I do, I’m expecting my claim to be addressed in a timely manner. I have confidence that will happen with Justin Lawhorn. He has addressed all of my questions in a timely, thorough, and courteous manner. I am so happy with the move of my insurance policies.
Justin was great to work with. I was referred to him through my lender. It helped ease the process of figuring out which insurance packages to pick as a new homeowner that can save me some money. I also got to work with the utility concierge as part of it which was helpful, as the closing process on a home moves so quick, any assistance during that is helpful.
Hands down this is your one stop shop for home insurance. I am a first time home buyer and I was worried that there would be so much information and so many options that I wouldn't be able to make an educated choice especially since I have no experience. Justin Lawhorn was the answer to this problem. He was friendly and relatable and we shared lots of wholesome conversation. He was knowledgeable, professional, and most importantly he streamlined the process for me. He compared many home insurance options, selected a few to go over with me, and thoroughly explained all the important details. I ended up going with the same insurance he uses for his own home. Justin made insurance very easy for me.
Very professional and knowledgeable. John Moore made the process quick and enjoyable. I will definitely do business with him again in the future.
I finally switched from a single insurance company who didn't seem to really care about me or the needs of my family to an insurance broker a few years ago and been happy ever since. Jennifer McGuire at explains all the options available and patiently addresses any questions my family has and is on the lookout for better bundles. The first insurance switch had better coverage and a lower price, and the latest change was even better.
We are committed to providing clients with the highest quality insurance plans available combined with some of the lowest possible rates. Whether you are shopping for auto insurance, home insurance, life or business insurance, we can help you obtain the best coverage available with the lowest rate possible.
All of us at Lawhorn & Moore Insurance Brokers truly value the long term relationship with our clients, and are proud to give families, individuals and businesses the personal attention required when it matters most. When claims arise, we realize that it can be very stressful and will do everything possible to assure timely and complete recovery.