This month I switched from Liberty Mutual to Justin Lawhorn’s agency in Round Rock after being a Liberty Mutual policy holder since 2007. I have been very happy with the services I’ve received from Justin’s office.
He took the time to explain each part of the 3 policies I enrolled in. He knew all aspects of the policies. He was professional, courteous, and thorough.
He responded to my detailed questions days later. And reduced my annual premiums over $3,000 on 3 policies, and with increased coverage. That’s service!
This is in contrast to the treatment I’ve received from Liberty Mutual. I have nothing good to say about Liberty Mutual. After years of paying insurance premiums on 4 policies, I had a hail storm roof damage claim in April and have been receiving the run-around since July in trying to collect on the claim.
I have been happy having an agent, Justin Lawhorn, available to answer questions and respond to my issues. Over the years, I have needed only one annual meeting with Liberty Mutual to discuss increases in insurance premiums on the 4 policies. This is the first claim I have made on Liberty Mutual in the 14 years I have paid on 4 policies. And there is no agent in this area to discuss my claim and phone calls, emails, are ignored.
I like having an agent available to answer questions and respond to my answers. I have been so happy with the services I’ve received from Justin Lawhorn. I don’t expect to have another claim filed, but of course that is why we have insurance, for the unexpected, right? But with 14 years of no claims, I’m hoping for another 14 years with no claims. But when and if I do, I’m expecting my claim to be addressed in a timely manner. I have confidence that will happen with Justin Lawhorn. He has addressed all of my questions in a timely, thorough, and courteous manner. I am so happy with the move of my insurance policies.